After hanging up mid-sentence on a caller, a Houston 911 call center operator was heard on a recording saying, "Ain't nobody got time for this. For real," according to charging documents.
That call center operator identified as Crenshanda Williams was arrested and charged after allegedly hanging up on what could be thousands of emergency callers, according to the document
This 911 operator was arrested after a couple reported that she hung up on them in the middle of an emergency call, it was later found out that this wasn't the first time.
Court records from Harris County show Crenshanda Williams, 43, was charged with two counts of interference of an emergency phone call on Oct. 5 after being accused of hanging up on thousands of emergency calls. She was freed on $2,000 bond and will appear in court.
Williams, according to court documents, was heard telling one caller, "Ain't nobody got time for this. For real," during an emergency call. She has been placed under police investigation because her supervisors noticed an abnormally large portfolio of calls that lasted less than 20 seconds.
A review of the Houston Emergency Center discovered "thousands of short calls have been attributed to the defendant" between October 2015 and March 2016. So why did she do well, not do it? Williams told police she just didn't want to talk to anyone at the times she was called.
And her refusal to do her job has had real consequences.
In one case, Buster Pendley, a one-time 911 caller, told the news outlet that Williams hung up on him on March 1 when he called the emergency number because his wife collapsed and passed out. He said he dialed 911 with one hand while trying to give his wife CPR with the other.
"The 911 operator answered the phone, and she said, ‘This is Crenshanda, may I help you?'" Pendley recalled, adding that he told Williams his wife had passed out and she needed an ambulance. In response, he said, Williams told him, ‘OK,' and hung up.
Thankfully, when Pendley called a second time, a 911 operator who was actually doing their job was on the other line. His wife, Sharon Stephens, survived, but the experience still left her frustrated.
"I would have gotten from my hospital bed and gone to 911 and find out who did that to me," she said.
Two incidents in particular stuck out to police during their investigation, in which Williams hung up on callers who were victims of a high speed chase and a robbery gone wrong.
In Mar. 2015, a man identified as Hua Li dialed 911 to report a robbery he had walked in on at a local store in Houston. According to reports, Li reported six gunshots being fired in the store. Despite the clear state of emergency, Williams allegedly hung up on him the first time. And when Li tried a second time, Williams allegedly sighed before cutting the call short again. The store owner reportedly died as a result.
In the second incident, Williams responded to a call reporting that two large trucks were engaged in some sort of high speed chase on the highway. Williams reportedly hung up on the caller mid-sentence. The moderator was also heard allegedly complaining about the call on the official recording.
According to police, when Williams was questioned about the incidents in June 2016, she told them that "she often hangs up on calls that have not been connected because she did not want to talk to anyone at that time".
