Man Spends $2,950 On Tui Dream Holiday Alone After Girlfriend Deported Over Visa Mix-Up

By Haider Ali in Fails On 22nd August 2022

A British man was forced to spend a $ 2,950 on lifetime vacation alone when his girlfriend was deported due to a visa mix-up.

Scott Kinghorn, 32, and Thallise Marciano, 29, spent a lot of money traveling to Mexico for a week, but when they arrived, Brazilian Thallise was stopped by border patrol agents as they went through immigration.

Thallise was then advised that she had to apply for a different visa to enter the country where they were vacationing, and she was sent home.

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Scott claims that because their travel company, TUI, failed to inform them of this need, he was left stranded in their vacation spot by himself.

The native of Edinburgh accused the travel agency of making the error, arguing that Thallise shouldn't have been allowed to board the plane with a Brazilian passport and the incorrect paperwork.

The couple flew out of Glasgow two weeks after making a last-minute package reservation with TUI for a holiday to Cancun.

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They said that they prepared the necessary visa documents for when they landed by filling them out on the plane following Mexican government regulations.

"We arrived in Cancun buzzing for our holiday, but when I arrived at baggage claim I realized I'd lost her,” Scott admitted.

"I went back to look for her, but the immigration officers refused to let me walk back through passport control.”

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Staff at the airport "eventually agreed" to hunt for his partner on his behalf, but when they found her, they informed him that she had been deported to Glasgow.

"When they came back, they said she was being sent home for having the wrong visa," he added.

"They wouldn't even let me see her before she left and I had all our credit cards and our house keys."

Scott claimed that after being compelled to continue his trip to Mexico on his own, he contacted TUI customer care, but they told him there was nothing they could do.

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He said: "This is their fault because when Thallise filled out her advanced passenger information she should have been informed about the visa change for Brazilians.”

"We wouldn't have even been able to get her the right visa until September so would never have booked the trip in the first place had we been told.”

When Thallise returned, Scott claims he had to reserve her a hotel room for two nights while he planned for his brother to pick her up when he got back from a business trip.

He further explained that she was forced to order takeout until his brother arrived because she had no money for meals and he owned all of their stuff.

TUI responded to the claims, saying: "We’re very sorry to hear of Mr. Kinghorn and Ms. Marciano’s experience.”

"We always recommend that customers check visa requirements with the consulate or embassy of the country they’re traveling to before they book and ensure they have the correct documentation before completing their booking.”

"On this occasion, Mr. Kinghorn booked his holiday online and agreed to our booking terms and conditions which outline that customers are responsible for checking if a visa is required to enter their chosen destination."