Sarah Bigler was furious — we’ve all been there. We try to quickly check out of a store, but there’s a holdup. In this case it was an elderly woman paying for her entire purchase in change.
“I realized that the woman in front of me was taking quite a while, and I realized she was paying with change,” Bigler said. “I was at first frustrated and irritated thinking of my long day.”
Bigler noticed something, not the woman, but the Target cashier, Ishmael Gilbert. He wasn’t trying to rush the woman along, he was helping her, slowly and patiently.
“I watched the young employee with this woman. I watched him help her count her change, ever so tenderly taking it from her shaking hands. I listened to him repeatedly saying ‘yes, ma’am,’ to her,” she wrote on Facebook. “When she asked if she had enough to buy a reusable bag, he told her she did and went two lines over to get one for her and then repackaged her items. Never once did this employee huff, gruff or roll his eyes. He was nothing but patient and kind.”
